Purchasing Information

Order Confirmation
An order confirmation with information about your order will be sent to your e-mail when we recieve you order. Read through your confirmation and please contact us as soon as possible if there is something you would like to change. 

Disclaimer
In the case of incorrect stock balance that affect your order we will contact you via e-mail. Cissi och Selma AB cannot warrant that the content of the website (www.cissiochselma.se) at all times is free of inaccuracies or typographical errors. We cannot guarantee that all colours on the website are totally equivalent to the actual colours on the items presented. This will always depend on colour settings of different computers and monitors. 

Shipping
Shipping outside of Sweden normally takes 2-6 days depending on where in the world you are located. Your parcel will be delivered by Postnord/DPD or UPS depending on the country to your home address. Please make sure you have provided us with your mobile number so you can get updates about your delivery. Neither Postnord/DPD or UPS will deliver the package if no one is home to collect it. This is done for security reasons.

We always do our best to send your order as soon as possible. If there are delays, please contact us and we will find out where your parcel is located.

Delivery Fee
The delivery fee outside Sweden is 99-169 SEK. You can see the exact cost for delivery to your country by proceeding to the checkout. (To Norway an order over 3500 SEK will have a delivery fee of 179 SEK).

Payments
The payments on our website are always processed through Klarna (Klarna AB, org number: SE556737-0431). If you have any questions about how your payment is processed, please contact us: info@cissiochselma.se.

COMPANY INFORMATION

CISSI OCH SELMA AB
Bondegatan 12
116 33 Stockholm
SWEDEN

Telephone: +46 8-6443512
E-mail: info@cissiochselma.se
Org Number: 556719-6240

Returns & Refunds
We allow for a 14-day return policy if you need to send something back for a full refund. All returned items need to be in unused condition with all labels still attached. Shipping charges on returned merchandise are at the customer's expense. (EU: We will charge you 119 SEK when we recieve your returned item. Outside EU: You pay for the return shipping yourself).

Change Size

If you would like to change the size of your item, place a new order of that item on our webshop. We will credit your first purchase when we recieve it in return.

How do I return my item?

1. Fill out the return form that came with your parcel.
2. Pack the return form with the merchanize that you would like to return, you can use the bag that we sent to you.
3. Add the shipping label that came with you parcel. (If you are using the old bag remember to put the return label on top of the old one.)
4. The charges for return shipping of 119 SEK will be automatically deducted from your payment when we recieve your returned item.

Dispute
Cissi och Selma AB will follow the recommendations from The National Board for Consumer Disputes (ARN) in the event of a dispute.

GDPR (General Data Protection Regulation)
We at Cissi och Selma AB want you to feel safe when you add your personal information to our website. The Swedish company Cissi och Selma AB (Bondegatan 12, 116 33 Stockholm) is primary responsible for the processing of personal data. We protect your personal information in accordance with GDPR (General Data Protection Regulation).

Cissi och Selma AB collect and process the following data about our customers:
• Name
• Address
• E-mail
• Phone number

We collect, save and process personal data for you as a customer to be able to make a purchase and get the parcel delivered to you. It's also used for us to be able to contact you via e-mail for customer service as well as be able to send you our newsletter.

Want to know more? Read here: Privacy Policy.